Pemberton Medical Clinic Policy

The Doctor's of British Columbia believe in a patient's right to access high quality medical care. Medically necessary care should be publicly funded. Unfortunately Medical Services Plan (MSP) cannot afford to pay for every possible type of service provided by doctors. Due to deficiencies in the medical coverage provided by MSP, it has become necessary to modify the way the doctors provide services. Consequently, our clinic must make the following adjustments to the way we run our practice.

Doctors will deal with one medically necessary problem or illness per visit

Please do not expect the doctors to deal with several unrelated medical concerns at one visit. Please tell at the start of your appointment what your concerns are so that the doctor can deal with the most important one at the visit. If you wish to discuss another concern that you have that is not related to the main problem, then please book another appointment.

Missed appointments

In a busy practice, missed appointments due to last minute cancellations and 'no shows' are very disruptive. A charge for the missed visit may be requested. Please notify the office as soon as possible should you need to change/cancel an appointment, as another patient will be grateful to have it.

Prescriptions will not automatically be renewed over the phone

If you wish to avoid the inconvenience of coming in for prescription renewals, and it is safe to do so, the doctor may be able to renew your prescription over the phone. The cost of this service is $35 per phone call. This service is NOT covered by MSP.


If you need to have a form completed or signed, please give it to our staff before your appointment. A reasonable fee will be charged for all forms and letters.

Uninsured Services

Our medical practice provides care to our patients, including diagnosis, treatment and follow-up of medical conditions covered by the Medical Services Plan (MSP) of British Columbia. There are many services that the Ministry of Health considers non-essential and are therefore 'uninsured'. Although the Ministry of Health does not pay for these valuable services, we are pleased to provide these services to our patients. 'Uninsured' services that are provided in addition to an 'insured' medical service may be billed directly to patients.

'Uninsured' services are billed at set rates according to the value of the service, which depends on the time, effort and expertise required to complete the requested service. Please be aware that your doctor assumes the responsibility and legal liability for all statements made on any document signed for you, no matter how trivial the document may appear (e.g. sick notes).

Our staff can give you an estimate of the cost involved for most uninsured services. Please refer to the partial list of fees for forms and uninsured services.

We will be happy to issue a receipt to you for insurance or tax purposes. Thank you.